Terms & Conditions

Our Gutter Cleaning Service Area:

MARYLAND

Baltimore City

Carroll County: Hampstead, Manchester, Mount Airy, New Windsor, Sykesville, Taney Town, Union Bridge, Westminster

Frederick County: Brunswick, Burkittsville, Emmitsburg, Frederick, Middletown, Myersville, New Market, Rosemont, Thurmont, Urbana, Walkersville, Woodsboro

Howard County: Columbia, Elkridge, Ellicott City, Fulton, Laurel, Savage, Scaggsville, Montgomery Village, Olney, Poolesville, Potomac

Montgomery County: Aspen Hill, Barnesville, Bethesda, Brookville, Burtonsville, Cabin John, Chevy Chase, Clarksburg, Damascus, Darnestown, Derwood, Gaithersburg, Germantown, Glen Echo, Kensington, Laytonsville, Rockville, Silver Spring, Takoma Park, Washington Grove, Wheaton

Prince George’s County: Beltsville, Bowie, Brandywine, Brentwood, Capitol Heights, Cheverly, College Park, District Heights, Forest Heights, Greenbelt, Hyattsville, Landover, Langley Park, Lanham, Laurel, Marlow Heights, Oxen Hill, Springdale, Suitland, Temple Hills, Upper Marlboro, Woodlawn

Washington County: Boonsboro, Clear Spring, Funkstown, Hagerstown, Hancock, Keedysville, Sharpsburg, Smithsburg, Williamsport

VIRGINIA

Fairfax County: Annandale, Chantilly, Clifton, Fair Oaks, Fairfax Station, Great Falls, Herndon, Lorton, McLean, Reston, Springfield, Tysons Corner, Vienna

Loudoun County: Ashburn, Dulles Town Center, Hamilton, Hillsboro, Leesburg, Lovettsville, Purcellville, Round Hill, Sterling

WASHINGTON DC

Schedule Your Gutter Cleaning Service Form: By completing and submitting this form, you are authorizing GutterMaid to move forward with the scheduling of your gutter cleaning service. If a service date is not selected, we will schedule your service for the next available date/time-frame. You may cancel the service at anytime (please read our cancellation policy for more details). You can view our scheduling calendar showing our current service time-frame by clicking on the calendar icon at the top of the form. If you do not wish to schedule a gutter cleaning, or you have questions about our services, please contact us with your inquiry using our contact form.

Gutter cleaning service: GutterMaid provides professional, fully guaranteed gutter cleaning services. Because of the amount of debris that falls every single day, and the small amount of debris required to clog gutters, gutters can clog at any time. However, we guarantee that your entire system will be cleaned and flow freely for the next 30 days following your service.

Scheduling: Due to our high volume of gutter cleanings, the unpredictable duration of each service, routing efficiency, weather, etc., we are not able to provide an exact schedule date/time for gutter cleanings and small service work. Because the work is on the outside of your home, no one is required to be home at the time of service. For those that require to be home at the time of service, we will try to refer you to a company that can accommodate your scheduling needs.

On the day of gutter cleaning service our technician will:

• Text you about one hour prior to arriving at your residence
• Clean and clear your gutters and downspouts
• Bag debris from premises
• Clear easily accessible roof debris
• Re-nail loose gutter spikes
• Take pictures of completed service
• Provide feedback on roof and gutters

Payment: Unless the services have been prepaid, payment is required upon completion. We will send an invoice by email or mail one to your home if email is not on file after the service has been completed. In the emailed invoice there will be a link provided to pay online via credit card. We accept payment by check as well as all major credit cards. Past due accounts will be assessed an additional 1½ percent per month. GutterMaid reserves the right to no longer perform future services under this agreement, or any other contract or agreement; until all past due invoices are paid in full. GutterMaid reserves the right to require C.O.D. payments based on payment and/or credit history. Customer agrees and accepts these terms and shall make payment to GutterMaid in accordance with said terms.

Referral program: Refer a friend or neighbor and receive 10% off your next cleaning service.

Eligibility: Must be an existing customer with at least one completed gutter cleaning service paid in full. Referred customer must have received their gutter cleaning service and have paid their balance in full.

100% satisfaction guarantee: Your gutter cleaning service is backed by our 100% satisfaction guarantee for a period of one month. This guarantee covers removing any debris that may have been missed during the original service only, and does not cover any newly accumulated debris. Please inspect your gutters during the next rain event. Water should flow steadily from each downspout. If there are any issues, please let us know immediately.

(30) day no-clog guarantee: Your gutter cleaning service is also backed by our (30) day guarantee for a period of one month. This guarantee covers removing any clogs or blockages that are causing your gutters to over-flow during a rain event, and does not include re-cleaning of all gutters.

Gutter cleanings for homes with leaf protection installed: We approach the cleaning of gutters with leaf protection systems differently than those without. Removing and re-installing leaf protection is not included in our standard pricing. However, removal of leaf protection is not always required to get your gutters functioning properly. Often times a build-up of dirt or debris on top of the leaf protection blocks water from entering your gutter system, and is the source of any issues you may be experiencing. What we do: We will remove debris from the top of the leaf protection system. For hooded systems that work off of surface tension, we will also clear the access channel and wipe the dirt from the front lip to allow surface tension to occur. We also check for blockages in your gutters and downspouts and remove them as needed. When cleaning gutter systems with leaf protection it is to be expected that the gutter will not be cleaned as thoroughly as they would if they had no leaf protection installed. Some dirt and shingle grit will most likely remain after the gutter cleaning, but should not effect the functionality of your gutter system. Gutters with leaf protection systems that have not been properly maintained, may require having the leaf protection system removed completely in order to clean the gutters properly. In this case there are two options you can choose from. 1) We can remove the leaf protection system and leave it off (abandon the system). This usually does not effect the price of a standard cleaning, and if your current system is damaged, missing sections, or is not effective, than this may be your best option. If needed , a quote for a new leaf protection system can be provided. 2) We can remove the leaf protection system, clean the gutters, and re-install the existing leaf protection. If your leaf protection is effective and in good condition, this may be a good option.

Our Policy:

• It is understood under this agreement and customer represents that their properties roof is structurally sound, and is able to withstand the weight of workers and their tools. In the event that the roof does not meet these conditions, any resulting damages are the sole responsibility of the customer and GutterMaid shall not be responsible for said damages. This includes but is not limited to, broken or cracked roofing shingles (asphalt, tile, slate, cedar, etc) roof decking, and rafter boards.
• Gutter “cleaning” is not literal in its traditional definition of “Free from dirt, marks, or stains” It is understood by both parties that the primary intent of a gutter cleaning is to allow proper water drainage from roof surface, through gutters, down downspouts, and exit to grade or underground drainage system. A small about of debris or shingle grit may remain in the gutter but will not effect water flow. We do not clean the outside of the gutter unless pressure washing is requested.
• No warranties, expressed or implied, are offered under this agreement. GutterMaid shall not be responsible for property damage of any kind caused either directly or indirectly by water related damage to include but not limited to, mold and mildew, drywall, landscaping, window, siding, wood trim, or structural damage.
• GutterMaid will maintain at all times General Liability, and Automobile Liability Insurance. A Certificate of Insurance will be provided upon request.
• The Work is to be completed by skilled workmen, in a professional and workmanlike manner in accordance with industry standards.
• Debris that may have fallen as a result of the gutter cleaning will be cleaned and bagged. This includes but is not limited to lower roofs, porches, window, sills, driveways, and landscaping.
• Work will be performed Monday through Sunday starting at 7:30am till dusk, weather and favorable working conditions permitting.
• Customer must provide GutterMaid notice of any damage to the property that the customer believes is GutterMaid’s responsibility within (5) business days following completion of the Project.

Roof debris: We will clean and bag roof debris on the day of your service. This service is included with our standard gutter cleaning. However, excessive amounts of debris may incur an additional cost. If excessive roof debris will affect your rate, an estimate will be provided before your service is completed. Only roof sections in which the pitch and substrate allow them to be easily and safely walked will be cleared. Damage to roof form weight of person walking normally will not be the liability of GutterMaid.

Ground drains: GutterMaid cannot clean or clear compacted ground drains. We can make an attempt to clear them by flushing out the downspouts using a standard water hose. Clogged ground drains will need to be cleared by a local certified plumber. Note that corrugated ground drains cannot be snaked by a plumber due to the ridged thin material.

Flushing gutters and downspouts with water: If opted, GutterMaid will flush your gutters and downspouts with water.